What can I do if my Outlook Add-in is not working?
If you were using an older version of the XQ Outlook Add-in and are updating to a new version with...
Troubleshooting
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Not receiving verification emails
XQ account verification links are sent by no-reply@xqmsg.com. If your account verification email has not appeared in your email inbox... -
How to Turn Off Outlook Safelinks
Outlook Safelinks can conflict with XQ Secure Messaging. If you have a premium account and your email links appear in... -
The XQ Add-In is Being Added to a Different Address
Ensure the email address you plan to use with XQ is properly added to Outlook. If you have multiple email... -
I’m getting a “Pending Encryption” message in Outlook
If the message “XQ Outlook Enterprise is working on your request” is stuck, an administrator needs to check for different...
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