What can I do if my Outlook Add-in is not working?
If you were using an older version of the XQ Outlook Add-in and are updating to a new version with a manifest link, there are several steps you must take…
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Not receiving verification emails
XQ account verification links are sent by no-reply@xqmsg.com. If your account verification email has not appeared in your email inbox within 5-10 minutes, refer to the following steps:
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How to Turn Off Outlook Safelinks
Outlook Safelinks can conflict with XQ Secure Messaging. If you have a premium account and your email links appear in this pattern: https://nam01.safelinks.protection.outlook.com? you may have Outlook Safelinks turned on. Safelinks is…
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The XQ Add-In is Being Added to a Different Address
Ensure the email address you plan to use with XQ is properly added to Outlook. If you have multiple email addresses in Desktop Outlook and the XQ Add-in is being…
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I’m getting a “Pending Encryption” message in Outlook
If the message “XQ Outlook Enterprise is working on your request” is stuck, an administrator needs to check for different permissions. Enterprise applications permissions Follow the next steps to grant admin…
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