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Can I forward encrypted emails?

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Yes, you can. But you need to make sure that the new recipient has access to the email. Check the settings of the email to verify who can read the message.

  • If it’s All XQ Users – Instant (in Gmail) or Viewable By All XQ Users (in Outlook), anyone who is signed in to XQ can decrypt it, so you can forward it as you would forward any other email. The message stays encrypted, and the new recipient signs in to XQ to read it. This is not the recommended setting.
  • If it’s Recipients Only – Authenticated (in Gmail) or Viewable By Authenticated Users (in Outlook), only the sender and the people named in the To, CC or BCC fields can decrypt it. Grant the new recipient access from the Dashboard before forwarding.

Gmail message settings: All XQ Users can be forwarded normally; Recipients Only needs access granted from the dashboard

Outlook XQ add-in settings: Viewable By All XQ Users can be forwarded; Viewable By Authenticated Users needs access granted from the dashboard

Granting access to a new recipient from the Dashboard

Section titled “Granting access to a new recipient from the Dashboard”
  1. Log into the XQ Dashboard. Go to Communications. Scroll down and select the email you want to grant access to.
  2. Click GRANT ACCESS. In the pop-up window, enter the email address of the new recipient and click GRANT ACCESS. The new recipient will appear in the Recipients tab.
  3. Add a new message and forward the email as you would forward any other email.

XQ Dashboard Communications: open a message, click Grant Access, add the recipient email and confirm

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