You can inform your recipients in advance that they will receive an encrypted email. This will help them prepare to decrypt it. Here is a template that you can customize:
Subject: Encrypted emails from [Company Name]
Dear [Recipient Name],
I am writing to let you know that we are using XQ at [Company Name] to encrypt our emails and files. XQ allows us to meet data privacy and compliance obligations.
To read the encrypted emails, you can either:
- Do it from the XQ Dashboard in your browser, by following the steps in this article: How to Read a Secure Email from the XQ Dashboard
- Install the Outlook Add-in or Google Chrome Extension for Gmail and create a free account which will also allow you to seamlessly read messaged from within your inbox, and to send up to 5 encrypted messages per month.
Please let me know if you have any questions.
Best regards, [Your Name]