You can inform your recipients in advance that they will receive an encrypted email. This will help them prepare to decrypt it. Here is a template that you can customize:

Subject: Encrypted emails from [Company Name]

Dear [Recipient Name],

I am writing to let you know that we are using XQ at [Company Name] to encrypt our emails and files. XQ allows us to meet data privacy and compliance obligations.

To read the encrypted emails, you can either:

• Do it from the XQ Dashboard in your browser, by following the steps in this article: How to Read a Secure Email from the XQ Dashboard
• Install the Outlook Add-in or Google Chrome Extension for Gmail and create a free account which will also allow you to seamlessly read messaged from within your inbox, and to send up to 5 encrypted messages per month.

Please let me know if you have any questions.

Best regards, [Your Name]