How to Contact Support
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The XQ Support team is dedicated to providing assistance, answering questions, and helping you troubleshoot issues.
Knowledge Base
Section titled “Knowledge Base”XQ has a Knowledge Base with a variety of documentation to assist you with using and understanding the platform. To access the Knowledge Base, visit docs.xqmsg.com.
Refer to the following tips for using the Knowledge Base:
- Use the search bar to search the Knowledge Base using key terms:
- Use the Categories menu to search by category:
Contact Support
Section titled “Contact Support”If you are unable to find resources in our Knowledge Base, contact the XQ Support team by email at support@xqmsg.com. For sales and partner questions, use our contact form.
Tips for contacting Support
Section titled “Tips for contacting Support”To ensure our Support team can answer your questions as quickly and efficiently as possible, please consider the following best practices.
Make sure to include…
Section titled “Make sure to include…”- The browser and/or device you are using if you have encountered an error or bug
- Any error messages that are visible
- Screenshots or videos of the behavior you are seeing, in addition to the expected behavior
- Links to pages where you are seeing the issue
Inform us about…
Section titled “Inform us about…”- The expected behavior, the behavior you are reporting, and any replication steps so the Support team can replicate the issue
- Any troubleshooting steps you have taken yourself prior to submitting your ticket
Be sure to…
Section titled “Be sure to…”- Add the Support team email to your address book to ensure you see follow-up responses from our team.
- Use an email address that does not receive a lot of marketing or general content. This prevents our team’s responses from getting lost amongst other emails.
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